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Reactivate your plan after a failed payment

Learn what happens to your Workspace when a payment fails and how to reactivate your plan.

🧐 When a payment fails, your Workspace goes back to the free plan.

What changes for your Workspace

  • The free plan includes up to 50 tracks and 3 members, with no publishing on the Discovery Hubs.
  • If your Workspace has more than 50 tracks, it's blocked until you subscribe again or go back under 50 tracks.

Reactivate your plan

  1. Go to Settings in your Workspace
  2. Click on the Billing tab
  3. Update your payment method
  4. Select Change Plan and subscribe to your plan again

Only the Owner and the Administrators of a Workspace can access the Billing tab.